Shipping Policy

Domestic Shipping (India):

✓ FREE SHIPPING on all orders over Rs. 2,000
• Orders under Rs. 2,000: Flat rate of Rs. 99

International Shipping:
• Calculated at checkout based on destination and weight
• Typically ranges from Rs. 500 - Rs. 2,000

All shipping costs are clearly displayed before you complete your purchase.

India (Domestic):
• Metro cities (Delhi, Mumbai, Bangalore, etc.): 3-5 business days
• Other cities and towns: 5-7 business days
• Remote areas: 7-10 business days

International:
• 7-14 business days (depending on customs clearance)

All orders are processed within 1-2 business days of payment confirmation.

We partner with trusted courier services to ensure safe and timely delivery:

• Delhivery
• Blue Dart
• India Post (for remote areas)
• DHL / FedEx (for international orders)

The courier partner is selected based on your location to ensure the fastest and most reliable delivery.

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

Please Note:
• Customers are responsible for any customs duties, taxes, or import fees charged by their country
• Delivery times may vary due to customs clearance procedures
• Some remote international locations may not be serviceable

Once your order is shipped, you'll receive a tracking link via email with real-time updates.

Track Your Order:
• Click the tracking link in your shipping confirmation email
• Log into your account and view 'My Orders'
• Contact our support team at support@momandzoey.com

If you haven't received tracking information within 48 hours of ordering, please contact us.

Orders are typically processed and dispatched within 1-2 business days of payment confirmation.

During Sale Periods: Processing may take 2-3 business days due to high order volume.

Note: Orders placed on weekends or public holidays will be processed on the next business day (Monday-Saturday).

While we strive for timely delivery, delays can occasionally occur due to:

• Weather conditions
• Remote location accessibility
• Courier operational issues
• Festivals or peak seasons

If your order is delayed beyond the estimated delivery date, please contact us at support@momandzoey.com with your order number, and we'll investigate with our courier partner immediately.

Address changes are possible only if your order hasn't been dispatched yet.

To Request a Change:
Email support@momandzoey.com immediately with:
• Your order number
• New delivery address

Note: Once an order is shipped, the address cannot be changed. Please ensure your shipping address is correct before completing checkout.

If delivery is attempted but no one is available:

1st Attempt: Courier will leave a notification and attempt redelivery
2nd Attempt: Another delivery attempt will be made the next business day
3rd Attempt: Package may be held at the local courier facility for pickup

You can also contact the courier directly using your tracking number to arrange a convenient delivery time or pickup location.

Currently, we do not offer express or same-day delivery services. All orders are processed within 1-2 business days and delivered according to our standard shipping timelines.

We're working on introducing faster delivery options in the future. Stay tuned!

All Mom & Zoey products are carefully packaged using eco-friendly materials:

✓ Recycled and biodegradable packaging
✓ Minimal plastic use
✓ Secure wrapping to prevent damage during transit
✓ Branded packaging that's gift-ready

Our packaging reflects our commitment to sustainability and ensures your order arrives in perfect condition.

If your package arrives damaged or items are missing:

1. Do not accept the delivery if the package is visibly damaged
2. Take photos of the damaged package/items
3. Contact us immediately at support@momandzoey.com with:
    • Order number
    • Photos of damage
    • Description of the issue

We'll arrange for a replacement or full refund within 7-10 business days after verification.