Shipping Policy
Fast, reliable delivery of organic kidswear to your doorstep — with free shipping on qualifying orders.
What are your shipping rates?
Shipping is calculated automatically at checkout based on your delivery address and order — you'll always see the exact cost, in your local currency, before you pay.
We offer free shipping on qualifying orders; any free-shipping threshold is applied for you automatically at checkout.
How long does delivery take?
Canada:
• Ontario & Quebec: 2-4 business days
• Rest of Canada: 3-7 business days
• Remote & northern communities: 7-10 business days
United States:
• 5-10 business days (depending on customs clearance)
Orders are processed within 1-2 business days. Estimates run from dispatch, not from when you order.
Which courier partners do you use?
Orders are packed and shipped from within Canada with trusted carriers:
• Canada Post
• UPS / other comparable carriers for expedited and U.S. delivery
The carrier is selected based on your location for the fastest, most reliable delivery. Orders to the U.S. may be subject to import duties or fees assessed at the border, which are the recipient's responsibility.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Please Note:
• Customers are responsible for any customs duties, taxes, or import fees charged by their country
• Delivery times may vary due to customs clearance procedures
• Some remote international locations may not be serviceable
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email with real-time updates.
Track Your Order:
• Click the tracking link in your shipping confirmation email
• Log into your account and view 'My Orders'
• Contact our support team at support@momandzoey.com
If you haven't received tracking information within 48 hours of ordering, please contact us.
When will my order be dispatched?
Orders are typically processed and dispatched within 1-2 business days of payment confirmation.
During Sale Periods: Processing may take 2-3 business days due to high order volume.
Note: Orders placed on weekends or public holidays will be processed on the next business day (Monday-Saturday).
What if my delivery is delayed?
While we strive for timely delivery, delays can occasionally occur due to:
• Weather conditions
• Remote location accessibility
• Courier operational issues
• Festivals or peak seasons
If your order is delayed beyond the estimated delivery date, please contact us at support@momandzoey.com with your order number, and we'll investigate with our courier partner immediately.
Can I change my shipping address after placing an order?
Address changes are possible only if your order hasn't been dispatched yet.
To Request a Change:
Email support@momandzoey.com immediately with:
• Your order number
• New delivery address
Note: Once an order is shipped, the address cannot be changed. Please ensure your shipping address is correct before completing checkout.
What if nobody is home during delivery?
If delivery is attempted but no one is available:
1st Attempt: Courier will leave a notification and attempt redelivery
2nd Attempt: Another delivery attempt will be made the next business day
3rd Attempt: Package may be held at the local courier facility for pickup
You can also contact the courier directly using your tracking number to arrange a convenient delivery time or pickup location.
Do you offer express or same-day delivery?
Currently, we do not offer express or same-day delivery services. All orders are processed within 1-2 business days and delivered according to our standard shipping timelines.
We're working on introducing faster delivery options in the future. Stay tuned!
How is my order packaged?
All Mom & Zoey products are carefully packaged using eco-friendly materials:
✓ Recycled and biodegradable packaging
✓ Minimal plastic use
✓ Secure wrapping to prevent damage during transit
✓ Branded packaging that's gift-ready
Our packaging reflects our commitment to sustainability and ensures your order arrives in perfect condition.
What should I do if my package arrives damaged?
If your package arrives damaged or items are missing:
1. Do not accept the delivery if the package is visibly damaged
2. Take photos of the damaged package/items
3. Contact us immediately at support@momandzoey.com with:
• Order number
• Photos of damage
• Description of the issue
We'll arrange for a replacement or full refund within 7-10 business days after verification.
Need help with your order?
Have questions about shipping or tracking? Our customer support team is ready to assist you.
Contact Support