Frequently Asked Questions

All Mom & Zoey garments are crafted from GOTS-certified organic cotton and organic linen. We never use synthetic fabrics, harmful chemicals, or toxic dyes. Our materials are grown without pesticides, ensuring they're safe for your child's delicate skin and gentle on the planet.

Yes! Our organic cotton is hypoallergenic, breathable, and free from harsh chemicals that can irritate sensitive skin. Many pediatricians recommend our products for children with eczema, allergies, or sensitive skin conditions. The natural fibers allow skin to breathe while staying soft and comfortable.

GOTS (Global Organic Textile Standard) is the world's leading textile processing standard for organic fibers. It ensures:

✓ Organic cotton grown without toxic pesticides
✓ No harmful chemicals in dyeing or finishing
✓ Ethical and safe working conditions
✓ Environmental responsibility throughout production

This certification guarantees you're getting genuinely organic, safe clothing for your child.

Washing: Machine wash cold (30°C) with like colors using a gentle, eco-friendly detergent.
Drying: Tumble dry low or line dry in shade to preserve color and softness.
Avoid: Bleach, fabric softeners, and harsh chemicals.
Ironing: Iron on medium heat if needed.

Organic cotton actually gets softer with each wash when cared for properly!

We offer sizes for children from 2 to 6 years old. Our sizing runs true to size, but we recommend checking our size chart for accurate measurements. If you're between sizes or want room to grow, we suggest sizing up.

Organic cotton may experience minimal shrinkage (3-5%) during the first wash, which is normal for natural fibers. To minimize shrinkage:

• Wash in cold water
• Tumble dry on low heat or air dry
• Remove from dryer while slightly damp

After the first wash, shrinkage stabilizes and garments maintain their size.

Return Window: 7 days from delivery for defective items or size exchanges only.
Change of Mind: We do not accept returns for change of mind purchases.
Sale Items: All discounted items are final sale and cannot be returned or exchanged.

To initiate a return or exchange, email support@momandzoey.com within 7 days of delivery with your order number and reason for the request. For defective items, please attach clear photos or video.

If your item arrives damaged, faulty, or incorrect:

1. Contact Us Promptly: Email us within 7 days of delivery
2. Provide Proof: Attach clear photos or video of the defect
3. Internal Review: Our quality team will review your case
4. Resolution: If approved, we'll arrange free pickup and process a full refund to your original payment method within 7-10 business days after inspection.

Yes! We offer one-time size exchange per item, subject to stock availability.

Requirements:
• Item must be unused, unwashed, undamaged
• Original tags and packaging intact
• Request within 7 days of delivery

If your requested size is out of stock, we'll issue store credit for the full item amount (no expiration). We provide one free pickup per order for exchanges.

We do not accept returns or offer refunds for change-of-mind purchases. Our returns are strictly limited to defective products, incorrect items, or size exchanges.

However, we value our customers. If you have a significant concern regarding your order, please contact our support team at support@momandzoey.com. We will always listen and review your case thoughtfully.

Yes, you can request cancellation within 12 hours of placing your order — provided it hasn't been shipped yet.

To cancel, email support@momandzoey.com with your order number.

Once an order is processed or dispatched, it cannot be cancelled, modified, or refunded. This policy helps us reduce waste from cancelled orders already packed or in transit.

No. All items purchased on sale or with promotional discounts are final sale and cannot be returned or exchanged.

The only exception: If a sale item arrives defective, it's covered by our standard defective item policy with free return pickup and full refund.

Our Commitment to Sustainability:

Our return policy reflects our dedication to environmental responsibility. Every return creates a carbon footprint from extra transport and packaging. By limiting returns to essential situations, we:

✓ Guarantee hygiene — every item is brand new and fresh
✓ Reduce waste and emissions
✓ Focus resources on delivering perfect, safe, high-quality clothing

We believe this approach protects both your children and our planet.

India (Domestic):
• Metro cities: 3-5 business days
• Other cities: 5-7 business days

International:
• 7-14 business days (depending on customs)

Orders are processed within 1-2 business days. You'll receive tracking information once your order ships. Free shipping on orders over Rs. 2,000 within India!

We don't currently offer gift wrapping services. However, all our products arrive in beautiful, eco-friendly packaging that reflects our commitment to sustainability. Each item is carefully packaged to ensure it arrives in perfect condition, making it a thoughtful gift as is.

Absolutely. We're committed to ethical production:

✓ Fair wages and safe working conditions
✓ No child labor
✓ Partnership with GOTS-certified facilities
✓ Supporting Indian artisans and craftspeople
✓ Sustainable, low-impact manufacturing

Every purchase supports ethical fashion and a better future for our children.

Organic clothing costs more because:

• Organic cotton farming is more labor-intensive
• GOTS certification and testing add costs
• Ethical wages for workers
• Sustainable, chemical-free processes
• Higher quality that lasts longer

While the initial cost is higher, our clothes last longer, stay softer, and protect your child's health—making them a worthwhile investment.

Yes! Once your order ships, you'll receive an email with tracking information. You can track your package through:

• The tracking link in your shipping confirmation email
• Your account on our website (My Orders section)
• Contacting our customer support team

If you haven't received tracking within 48 hours of ordering, please contact us.

Currently, Mom & Zoey operates exclusively online to keep our prices accessible and maintain our commitment to sustainability. This allows us to focus our resources on quality, ethical production, and providing the best organic kidswear directly to your door.

Yes! We use only GOTS-approved, non-toxic dyes that meet strict environmental and safety standards. Our dyes are:

• Free from heavy metals and harmful chemicals
• AZO-free (no carcinogenic substances)
• Colorfast and long-lasting
• Safe for children's skin

We also offer undyed, natural-colored options for maximum purity.

We're here to help!

Email: support@momandzoey.com
Phone: Available on our Contact Us page
Response Time: Within 24 hours (Monday-Saturday)
Social Media: Instagram @mom.and.zoey

For order-specific questions, please include your order number.