Terms of service

Terms & Conditions

Last updated: October 2025

Welcome to Mom & Zoey.
These Terms & Conditions (“Terms”) govern your use of our website [www.momandzoey.com], any purchases made through it, and all related services operated by Mom & Zoey (“we,” “our,” or “us”).

By accessing or using our website, you agree to these Terms. Please read them carefully before placing any order.

1. About Us

Mom & Zoey is a sustainable kidswear brand based in India, creating ethically made, premium-quality clothing for children. Our mission is to offer products made from certified organic fabrics, azo-free dyes, and eco-conscious processes — because every child deserves purity and comfort.

2. Eligibility

To purchase from our website, you must:

  • Be at least 18 years old, or have parental/guardian consent.
  • Provide accurate, current, and complete information during checkout.

We reserve the right to cancel or refuse service if we believe information provided is false, incomplete, or violates these Terms.

3. Product Information

We make every effort to display product details, colors, and descriptions accurately.
However, due to differences in screen displays and natural variations in hand-crafted garments, slight differences in color or texture may occur.
These variations do not qualify as defects — they reflect the handmade nature of our products.

4. Pricing and Payment

All prices on our website are listed in INR (Indian Rupees) and are inclusive of applicable taxes, unless stated otherwise.

We accept secure online payments through trusted third-party payment gateways such as Razorpay, Stripe, or PayPal.

  • We do not store or have access to your card or payment details.
  • Orders are processed only after successful payment confirmation.
  • Cash on Delivery (COD) is currently not available, as we follow a conscious, made-for-you model to minimize waste.

5. Shipping and Delivery

We ship orders across India and to select international locations.

  • Domestic orders are typically delivered within 5–10 business days.
  • International shipping timelines vary based on destination and customs clearance.

You will receive a tracking link via email once your order is shipped.

For detailed shipping timelines and costs, please refer to our Shipping Policy page.

6. Returns and Exchanges

We take great care in ensuring that every product leaving our studio meets our quality standards.
However, if you receive a defective or incorrect item, please reach out to us at support@momandzoey.com within 7 days of delivery.

  • Returns are accepted only for damaged or incorrect items.
  • Products must be unused, unwashed, and returned in original packaging.
  • Refunds (if approved) will be processed within 7–10 business days after inspection.

For hygiene and safety reasons, we do not accept returns or exchanges on worn or used garments.

7. Intellectual Property

All content on this website — including text, logos, designs, photographs, and product descriptions — is the property of Mom & Zoey and protected under applicable copyright and trademark laws.
You may not reproduce, distribute, modify, or reuse any part of our content without written permission.

8. Use of Website

You agree not to:

  • Misuse our website for unlawful, fraudulent, or harmful purposes.
  • Copy, scrape, or commercially exploit any content without authorization.
  • Attempt to interfere with the website’s functionality or security.

Any misuse may result in termination of your access and possible legal action.

9. Limitation of Liability

While we take every precaution to ensure a safe and reliable shopping experience, Mom & Zoey will not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Delays, interruptions, or failures due to circumstances beyond our control (e.g., courier delays, natural disasters, or technical issues).

10. Privacy

Your privacy is extremely important to us. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your personal data.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India.
Any disputes arising out of or related to the use of our website or purchases will be subject to the exclusive jurisdiction of the courts in Chandigarh, India.

12. Contact Us

For questions, feedback, or assistance regarding these Terms & Conditions, please reach out to:

Mom & Zoey
 📧 support@momandzoey.com
 📍 Chandigarh, India