Payment and Security

Q: Is it safe to make payments on your website?

Absolutely. Your payment security is our top priority. ✓ Shopify Payments: Checkout is handled by Shopify, certified PCI DSS Level 1 — the highest security standard in the payments industry ✓ 256-bit SSL Encryption: All payment data is encrypted end-to-end ✓ No Card Details Stored: We never store or have access to your card information ✓ 3D Secure: Card transactions are protected by 3D Secure verification where your bank requires it Your financial information is completely secure with us.

Q: When will my payment be charged?

Your payment is processed immediately upon order confirmation . You will receive an order confirmation email as soon as the payment is authorized. If your order cannot be fulfilled, we refund you in full — see our Refund Policy .

Q: What if my payment fails?

Payment failures can happen for a few reasons: Common causes: • Incorrect card number, expiry date or CVV • Insufficient funds • Your bank blocking an online or cross-border transaction • Daily transaction limit reached What to do: No money leaves your account on a failed payment. If you see a pending hold, it is released by your bank, usually within 3–5 business days. Try again, use a different card, or contact us and we will help.

Q: Can I use multiple payment methods for one order?

Currently we do not support split payments across multiple methods for a single order. Each order must be paid with one payment method. You can, however, combine a discount code or gift card with a card payment at checkout.

Q: Do you charge any additional fees or taxes?

No hidden charges. The price you see is the price of the product. Canada: Applicable GST/HST/PST is calculated automatically at checkout based on your province. Shipping is shown before you pay. United States: Sales tax, where applicable, is calculated at checkout. Orders shipped to the U.S. may be subject to import duties collected by the carrier — see our Shipping Policy . You will never be charged more than the total shown at checkout by us.

Q: Can I get an invoice for my purchase?

Yes. An order confirmation and receipt is emailed to you automatically for every order, and it serves as your invoice. It itemizes the products, shipping, and any GST/HST/PST charged. Need a copy re-sent, or a business receipt with your company name on it? Email us and we will send one.

Q: What currency will I be charged in?

All orders are processed and charged in Canadian dollars (CAD) . If you are shopping from the United States or elsewhere, your card issuer converts the amount to your local currency at their exchange rate, and may add a foreign transaction fee. That fee is charged by your bank, not by us.

What payment methods do you accept?

We accept all major payment methods through Shopify Payments, our secure checkout:

Credit & Debit Cards:
• Visa, Mastercard, American Express, Discover

Digital Wallets:
• Apple Pay, Google Pay, Shop Pay

Other:
• PayPal

All prices are charged in Canadian dollars (CAD).

Is it safe to make payments on your website?

Absolutely. Your payment security is our top priority.

✓ Shopify Payments: Checkout is handled by Shopify, certified PCI DSS Level 1 — the highest security standard in the payments industry

✓ 256-bit SSL Encryption: All payment data is encrypted end-to-end

✓ No Card Details Stored: We never store or have access to your card information

✓ 3D Secure: Card transactions are protected by 3D Secure verification where your bank requires it

Your financial information is completely secure with us.

When will my payment be charged?

Your payment is processed immediately upon order confirmation. You will receive an order confirmation email as soon as the payment is authorized.

If your order cannot be fulfilled, we refund you in full — see our Refund Policy.

What if my payment fails?

Payment failures can happen for a few reasons:

Common causes:
• Incorrect card number, expiry date or CVV
• Insufficient funds
• Your bank blocking an online or cross-border transaction
• Daily transaction limit reached

What to do: No money leaves your account on a failed payment. If you see a pending hold, it is released by your bank, usually within 3–5 business days. Try again, use a different card, or contact us and we will help.

How do refunds work?

For approved returns or cancellations, refunds are issued to your original payment method.

• We process the refund within 2 business days of approving your return
• Your bank or card issuer then takes 5–10 business days to post it to your account

Full details are in our Refund Policy.

Can I use multiple payment methods for one order?

Currently we do not support split payments across multiple methods for a single order. Each order must be paid with one payment method.

You can, however, combine a discount code or gift card with a card payment at checkout.

Do you charge any additional fees or taxes?

No hidden charges. The price you see is the price of the product.

Canada: Applicable GST/HST/PST is calculated automatically at checkout based on your province. Shipping is shown before you pay.

United States: Sales tax, where applicable, is calculated at checkout. Orders shipped to the U.S. may be subject to import duties collected by the carrier — see our Shipping Policy.

You will never be charged more than the total shown at checkout by us.

Why was my payment declined?

Declines can occur for several reasons:

• Incorrect card details
• Insufficient funds
• Your bank flagging the purchase as unusual or cross-border
• Card not enabled for online purchases
• An expired card

The quickest fix is usually to call your bank and authorize the transaction, or try another card. Still stuck? Contact us.

Can I get an invoice for my purchase?

Yes. An order confirmation and receipt is emailed to you automatically for every order, and it serves as your invoice. It itemizes the products, shipping, and any GST/HST/PST charged.

Need a copy re-sent, or a business receipt with your company name on it? Email us and we will send one.

What currency will I be charged in?

All orders are processed and charged in Canadian dollars (CAD).

If you are shopping from the United States or elsewhere, your card issuer converts the amount to your local currency at their exchange rate, and may add a foreign transaction fee. That fee is charged by your bank, not by us.

How is my personal and financial data protected?

We take data security seriously:

✓ SSL/TLS Encryption: All data transmitted is encrypted with 256-bit SSL
✓ PCI DSS Compliance: Our payment processor, Shopify Payments, is PCI DSS Level 1 certified
✓ No Data Storage: We never store your card or banking details
✓ Canadian Privacy Law: We handle personal information in accordance with PIPEDA
✓ We never sell your information

For details, read our Privacy Policy.

Item added to your bag

Payment & Security