We offer sizes for children from 2 to 6 years old. Our sizing runs true to size, but we recommend checking our size chart for accurate measurements. If you're between sizes or want room to grow, we suggest sizing up.

Organic cotton may experience minimal shrinkage (3-5%) during the first wash, which is normal for natural fibers. To minimize shrinkage:

• Wash in cold water
• Tumble dry on low heat or air dry
• Remove from dryer while slightly damp

After the first wash, shrinkage stabilizes and garments maintain their size.

Return window: 30 days from delivery.
Change of mind: Accepted — if it's not right for you, return it within 30 days.
Condition: Items must be unworn, unwashed, with tags attached and in their original packaging.
Final sale: Items marked Final Sale cannot be returned or exchanged.

To start a return or exchange, email support@momandzoey.com within 30 days of delivery with your order number and the item(s) involved. See our full Refund Policy for details.

If your item arrives damaged, faulty, or incorrect:

1. Contact us promptly: Email support@momandzoey.com within 30 days of delivery
2. Provide proof: Attach clear photos or a short video of the issue
3. We make it right: We cover return shipping and the cost of your replacement — or issue a full refund, including original shipping.

Yes. The fastest way to get a different size is to return the original for a refund and place a new order, so you're not waiting on stock. If you'd prefer a direct exchange, email us and we'll arrange it, subject to availability.

Requirements: item unworn, unwashed, with original tags and packaging, requested within 30 days of delivery. For change-of-mind or size exchanges, return shipping is the customer's responsibility.

No problem — we accept change-of-mind returns within 30 days of delivery, as long as the item is unworn, unwashed, and has its original tags and packaging. Return shipping for change-of-mind returns is the customer's responsibility; we recommend a tracked service. Once we receive and inspect the item, we'll refund your original payment method.

Yes — you can request cancellation within 12 hours of placing your order, provided it hasn't shipped yet. Email support@momandzoey.com with your order number.

Once an order has shipped it can't be cancelled, but you're still covered by our 30-day return policy once it arrives.

Items explicitly marked Final Sale cannot be returned or exchanged. All other items — including those bought on a general promotion or discount — follow our standard 30-day return policy.

If any item arrives defective, it's always covered, sale or not, with free return shipping and a full refund.

You have 30 days from delivery to return or exchange an item. Email support@momandzoey.com with your order number within that window and we'll send return instructions. Items should be unworn, unwashed, and in their original packaging with tags attached.

Canada:
• Ontario & Quebec: 2-4 business days
• Rest of Canada: 3-7 business days

United States:
• 5-10 business days (depending on customs)

Orders are processed within 1-2 business days. You'll receive tracking information once your order ships.

We don't currently offer gift wrapping services. However, all our products arrive in beautiful, eco-friendly packaging that reflects our commitment to sustainability. Each item is carefully packaged to ensure it arrives in perfect condition, making it a thoughtful gift as is.

Absolutely. We're committed to ethical production:

✓ Fair wages and safe working conditions
✓ No child labor
✓ Partnership with GOTS-certified facilities
✓ Supporting skilled artisans and craftspeople
✓ Sustainable, low-impact manufacturing

Every purchase supports ethical fashion and a better future for our children.

Organic clothing costs more because:

• Organic cotton farming is more labor-intensive
• GOTS certification and testing add costs
• Ethical wages for workers
• Sustainable, chemical-free processes
• Higher quality that lasts longer

While the initial cost is higher, our clothes last longer, stay softer, and protect your child's health—making them a worthwhile investment.

Yes! Once your order ships, you'll receive an email with tracking information. You can track your package through:

• The tracking link in your shipping confirmation email
• Your account on our website (My Orders section)
• Contacting our customer support team

If you haven't received tracking within 48 hours of ordering, please contact us.

Currently, Mom & Zoey operates exclusively online to keep our prices accessible and maintain our commitment to sustainability. This allows us to focus our resources on quality, ethical production, and providing the best organic kidswear directly to your door.

Yes! We use only GOTS-approved, non-toxic dyes that meet strict environmental and safety standards. Our dyes are:

• Free from heavy metals and harmful chemicals
• AZO-free (no carcinogenic substances)
• Colorfast and long-lasting
• Safe for children's skin

We also offer undyed, natural-colored options for maximum purity.

We're here to help!

Email: support@momandzoey.com
Phone: Available on our Contact Us page
Response Time: Within 24 hours (Monday-Saturday)
Social Media: Instagram @momandzoey_com

For order-specific questions, please include your order number.