Politique de remboursement

Returns, Refunds & Exchanges

We want you and your child to love what you ordered. If something is not right, we will make it right.

At a Glance

  • Return window: 30 days from delivery.
  • Change of mind: Accepted. If it is not right for you, you may return it within 30 days.
  • Condition: Items must be unworn, unwashed, with tags attached and in their original packaging.
  • Final sale: Items explicitly marked Final Sale cannot be returned or exchanged.
  • Cancellations: Orders can be cancelled within 12 hours of placement, provided they have not shipped.

How to Start a Return or Exchange

Email support@momandzoey.com within 30 days of delivery with:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for the return
  • For a defective or incorrect item, a photo or short video

We will reply within 1 business day with return instructions and the return address.

Who Pays for Return Shipping?

If the item is defective, damaged, or we sent the wrong item: We cover the cost of return shipping, and we cover the cost of shipping the replacement.

If you are returning for change of mind or a size exchange: The cost of return shipping is the customer's responsibility. We recommend a tracked service — we cannot process a refund for a parcel that does not reach us.

Refunds

Once we receive and inspect your return, we will email you to confirm.

  • Approved refunds are issued to your original payment method.
  • We process the refund within 2 business days of approving the return.
  • Your bank or card issuer then takes 5–10 business days to post the funds to your account. This part is outside our control.
  • Original shipping charges are refunded only where the item was defective, damaged or incorrect.

Exchanges

The fastest way to get a different size is to return the original item for a refund and place a new order, so you are not waiting on stock. If you would prefer a direct exchange, email us and we will arrange it, subject to availability.

Defective or Incorrect Items

If an item arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with photos. We will send a replacement or issue a full refund, including all shipping costs, at no charge to you.

Cancellations

Orders may be cancelled within 12 hours of being placed, as long as they have not already been processed or dispatched. Email support@momandzoey.com as soon as possible. Once an order has shipped it cannot be cancelled, but it can be returned under this policy.

Your Rights

This policy is offered in addition to, and does not limit, your rights under Canadian consumer protection legislation, including the Consumer Protection Act, 2002 (Ontario).

Questions

Email support@momandzoey.com or call +1 647-824-7762.